Introduction

This privacy policy applies exclusively to Ground Gas Solutions (GGS). For the purposes of this policy, GGS includes GGS Scotland and CGDT.

Personal data that we collect and why we collect it

Emails

GGS has a legitimate interest to store any and all received email correspondence (including attachments) indefinitely in order to ensure:

1. the efficient running of our business;
2. the provision of timely, accurate replies; and
3. the appropriate retention regarding the resolution or clarification of contractual or other disputes in the future.

Subscriptions to our mailing list

For you to subscribe to our mailing list, we need to collect some of your personal data. This data is stored using the following third-party subcontractors that comply with all relevant legislation.

Mailchimp is an email marketing tool that we use to manage our mailing lists.

Pipedrive is a client relationship management tool that we use to ensure we can deliver the best possible customer service.

Microsoft Outlook is our chosen email provider.

Subscriptions to our mailing list are kept indefinitely or until you choose to opt-out.

Using the website contact form

Using the contact form sends the information that you have entered to our info@ggs-uk.com email account. It is only used for the purposes of dealing with your query and stored indefinitely on our email server until such time we no longer need to keep it.

Cookies

Our full Cookie Policy includes more details on this as well as how you can delete and block cookies. It is available here: https://ggs-uk.com/cookies/

Who we share your data with

We take your privacy very seriously. We will never sell your data. Your data collected through your use of our website will be used to improve the functionality of the website or for mailing lists as detailed above.

In the event that you raise a concern about the performance of our website, or if you wish to make a complaint or for any other reason related to the technical functionality of our site, we may need to share your personal data with Electric Circus, which is the third-party contractor used to maintain our website. Your personal data will not be stored by Electric Circus other than for the purposes of your enquiry or complaint.

How we protect your data

At GGS we have very robust data security arrangements that include two-factor authentication for our own GGS servers.

Website cookies are stored on the user’s browser or secure servers in compliance with GDPR.

We use Microsoft Outlook for our email provider. Any data we receive from contacts to info@ggs-uk.com is stored securely on the Microsoft servers.

Information regarding Pipedrive’s security arrangements can be found here: https://www.pipedrive.com/en/features/privacy-security

Information regarding Mailchimp’s security arrangements can be found here: https://mailchimp.com/about/security/

GGS data breach procedures

In the highly unlikely event that we are notified of a data breach, we will contact you as quickly as possible to provide you with as much information about the breach as we can, including whether or not your data was compromised.

Embedded content from other websites

This website may include embedded content from a website other than this one, for example, videos, images and articles.

Embedded content behaves exactly as it would if the visitor were using the other website. As such, these websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@ggs-uk.com if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@ggs-uk.com.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s contact details are:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk